PacketExchange Switch
Time to Switch.
A hosted Class-4 switch for wholesale voice, with no hardware, licences or upkeep. Bring your suppliers, sign your customers and widen the spread, with least-cost routing, A-Z rating, invoicing and settlement on one account, run by AI Control, from $500 a month.
$500
a month to start, every module included
30days
free trial, on application, no card
25,000
concurrent calls on the top plan
Unlimited
minutes switched, no per-minute fee
One operator account
Everything a wholesale voice business runs on
Interconnect customers and suppliers, route and rate the traffic between them, invoice it and settle it, and give both sides a self-service portal. Source or sell termination on the marketplace when you want to, and wire the whole switch into your own systems over the API.
- Price
- $500 to $10,000 a month, sized on concurrent channels, unlimited minutes
- Trial
- 30 days free, on application, no card needed
- Go-live
- Subscribe by card in the dashboard, live the same day
- Control
- Dashboard, REST API, MCP or plain English with AI Control
AI Control
Tell your switch what you need, and it does the work
Onboarding a customer, adding a supplier, tracing a call or checking who owes you is one sentence, from your desk or your phone. Rate changes, routing, payments and netting are laid out for you first and apply only when you approve them. Every action is logged. The routine work of running a carrier is absorbed from day one, so the same team covers far more traffic, customers and suppliers.
- Onboard a customer with an API key, credit line and markup
- Add a supplier trunk and build a least-cost route group with failover
- Trace exactly how a call to any number would route, before it flows
- Set sell rates, customer rates and supplier costs by prefix
- See margin, ASR and ACD by customer, supplier or destination
- Check who owes you, record payments and net off a counterparty
Working on your switch
This sets Acme Telecom up on postpaid terms with a $5,000 credit line, and issues their API key and SIP details.
AppliedCreated the customerSet the credit lineIssued an API key
Desktop app
Your switch, in its own window
PacketExchange Switch for desktop opens your switch straight to live calls, call records, routing and billing, with a status bar for balance, calls online and profit, and a tray icon that keeps it one click away. Sign in with your PacketExchange account.
The desktop app is for Windows computers.
Windows 10 and 11, 2.4 MB. Windows may ask you to confirm the first time you run it: choose More info, then Run anyway. Mac version coming soon.
The switch, end to end
Connect, route, rate, settle
The four jobs a wholesale voice business runs every day, on one operator account.
- Connect
Customers and suppliers, on your terms
Interconnect suppliers and customers as marketplace counterparties or fully external carriers, each with its own SIP or IP trunk, rate deck and credit terms. The marketplace is there when you want it, never required.
- Every customer gets its own API key and SIP credentials on creation
- Supplier trunks with SIP host, transport, codecs (G.711 and G.729), CPS and capacity
- Inbound IP / CIDR ACLs per customer and per trunk
- Prepaid wallets or postpaid credit limits, per counterparty
- Route
Least-cost routing with failover you control
Dialplans match, manipulate and block; route groups give you LCR-style priority, weighted load-split and SIP-code failover. Assign routing per customer, then preview it before a single call flows.
- Dialplans that match on prefix, pattern, length, caller ID, jurisdiction or time, then rewrite, route or block
- Route groups with priority failover on the SIP codes you choose, and weighted load-split
- Per-customer dialplan, route plan and strategy: cheapest, best quality or balanced
- A routing preview that shows the chosen route and the failover order before any call flows
- Rate
A-Z rating that protects your margin
Retail sell decks, operator-wide or per customer, sit over per-trunk cost decks. Every call is rated to the longest matching prefix on prepaid or postpaid terms, with a minimum-margin floor that alerts or blocks.
- A-Z sell decks and per-trunk cost decks, uploaded in bulk (up to 50,000 rows)
- Longest-prefix rating on live voice and SMS traffic
- Per-customer markup percent and per-customer rate cards
- A minimum-margin floor that alerts or blocks, plus daily spend caps
- Bill & settle
Get paid, pay suppliers, net the difference
Invoice customers from settled CDR usage with billing cycles, due dates, payments, aging and credit notes. Track supplier payables, and net what a counterparty owes you against what you owe them.
- Invoices from usage with billing cycles, net terms, payments, aging and credit notes
- Invoices exported as HTML or XML, or delivered by email to the customer portal
- Supplier payables with their own aging and payment records
- Netting runs that offset what a counterparty owes you against what you owe them
Run the business
Portals, reporting and fraud control, built in
What your customers and suppliers see, what you see, and what gets stopped before it connects.
- 1Self-service portals, both sidesBranded magic-link portals for customers (CDRs, rates, balance, invoices, key rotation, top-up requests) and suppliers (traffic, earnings, statements, payments).
- 2One live viewTraffic, revenue, cost, margin and settlement together, updated as calls complete, with ASR and ACD by customer, supplier or destination over any window.
- 3Fraud screeningScore thresholds, high-risk prefixes and an event log, with pre-call admission that flags or blocks a suspect call before it connects.
A marketplace and an API, built in
Switching, rating and billing are the foundation. On top of them you get a marketplace to source and sell termination, and an API that runs the whole switch from your own systems. Both come with every account.
- Marketplace
- Buy, promote to trunk, sell
- Switch API
- REST, webhooks, MCP
- Extra charge
- None, on every plan
An optional route marketplace
Buy termination on the carrier marketplace when you need a destination, promote a purchased route straight into a supplier trunk, and list your own routes for sale. Your supply is never limited to the vendors you already have.
- Buy termination on demand
- Promote route to trunk
- Sell your own routes
A developer API + MCP layer
Every capability on this page is a REST endpoint under one operator token, with webhooks on the events that matter. Wire your billing and provisioning systems to it, or let an AI agent drive it over MCP.
- REST under one token
- Webhooks on key events
- MCP for AI agents
Before and after
The fundamentals, without the usual overhead
Class-4 routing, rating, billing, portals and fraud screening are the foundation. What changes is how fast you start, where your supply comes from and how you run it.
| Topic | The usual way | On the Switch |
|---|---|---|
| Getting started | The usual way: Hardware, a licence and an installation before the first call. | On the Switch: Subscribe by card from your dashboard and it is live the same day, with nothing to rack or maintain. |
| Knowing your numbers | The usual way: Margin and settlement pieced together from end-of-month reports. | On the Switch: Traffic, margin and settlement in one live view as calls complete. |
| Finding supply | The usual way: A separate hunt for vendors, contracts and interconnects. | On the Switch: Buy termination on the marketplace and promote it straight into a supplier trunk. |
| Making a change | The usual way: A menu path, a ticket or a consultant. | On the Switch: One sentence to AI Control, applied only when you approve it. |
| Your own systems | The usual way: Exports and scripts against a closed box. | On the Switch: A REST API under one operator token, webhooks and MCP for AI agents. |
| Money | The usual way: Rating in one tool, invoicing in another, supplier bills in a spreadsheet. | On the Switch: Rating, AR invoices, AP payables and netting runs on the same account. |
From zero to a routed call
Carrying traffic in four steps
Each step works in the dashboard or over the Switch API, under one operator token.
- Step 1
Bring a supplier
Create an external vendor trunk (or promote a purchased marketplace route), then upload its cost deck. - Step 2
Build a route group
Order suppliers by priority for failover and weight them for load-split. - Step 3
Add a customer
Create a customer with its own API key and SIP credentials, set the markup, and assign routing and a dialplan. - Step 4
Preview, then send traffic
Check the resolved route and failover chain, load your sell deck, then invoice and settle as traffic flows.
Pricing
Priced on channels, every module included
The Switch is a monthly plan sized on concurrent channels, from $500 a month for 500 channels to $10,000 for 25,000 concurrent calls, with unlimited minutes switched and no per-minute fee. Subscribe from your dashboard by card and it is live the same day. Beyond 25,000 channels, our sales team builds the plan around your traffic.
Free trial, on application
Tell us about your business and the traffic you expect, and our team can turn on a 30-day trial with no card needed. Keep it by choosing a plan, and the first charge lands on the day the trial ends.
Standard fees on the traffic
Calls and messages sent through the API or the Dialer pay the ordinary platform fee of 2% of the carrier rate, capped at $0.001, or 0.5% with the same cap over your own SIP trunk. Your own routes and supplier trunks cost what they cost you.
Your margin is yours
What your customers pay you above your costs is your margin, and we never take a cut of it. Your account is prepaid: top up a balance (from $5 by card or crypto, $100 by bank wire) and charges draw down from it.
| A month | Max concurrent calls |
|---|---|
| $500 | Up to 500 |
| $1,000 | Up to 1,000 |
| $2,500 | Up to 5,000 |
| $5,000 | Up to 10,000 |
| $10,000 | Up to 25,000 |
| Custom | 25,000+Contact sales |
Unlimited minutes switched and every module on every plan. Plans cover the switch: call termination is billed separately, by your suppliers or at marketplace route rates. Billed monthly by card; prices exclude taxes.
Full fee details, including SMS and voice billing units, are on the wholesale pricing page.
Live the day you subscribe
Open an account, choose a plan and the Switch is in your dashboard the same day. Or apply for the 30-day trial, or book a walkthrough with our team.