Documents
- Terms of ServiceThe agreement for using the exchange, the Switch, phone numbers, the dialer, AI voice agents and the API.
- Privacy PolicyWhat personal data we collect, why, who receives it, how long it is kept and your rights over it.
- Acceptable Use PolicyThe traffic, content and behaviour that are not allowed, and how the rules are enforced.
- Settlement and DisputesHow charges are rated and settled, how sellers are paid and how to dispute a charge.
- Data Processing AddendumTerms for the personal data we process on a member’s behalf, including sub-processors.
- Law Enforcement GuidelinesHow authorities request information, what records exist, and how to report abuse.
How the platform is run
- Checks before traffic flows
- We can ask any account for identity and business verification, and United States voice routes need a completed STIR/SHAKEN compliance profile and our review before traffic can flow.
- Traffic controls
- Calls to sanctioned destinations are blocked by default, and routes, numbers and accounts that break the Acceptable Use Policy are suspended.
- One record for both sides
- The buyer and the seller of a trade are billed from the same call record, and every charge, credit and withdrawal is written to a double-entry ledger you can see in your dashboard.
- Data kept only as long as needed
- Servers are in Germany. Signalling traces are deleted after 7 days, API request logs after 90 days, and recordings on the schedule each member sets.
Contact
- Legal notices and law enforcement requests
- legal@packetexchange.io
- Privacy and support
- support@packetexchange.io
- Abuse reports
- abuse@packetexchange.io