Contact sales
Talk to the carrier desk.
Pricing, interconnects, settlement or your account. Tell us what you are routing and a person who knows the platform will answer.
Write to us
One inbox, read by people.
Sales, the Switch, support and partnerships all arrive in the same place and go to whoever owns the question. Tell us what you are routing and we reply by email.
- Sales and wholesale
- Volume pricing, carrier onboarding, interconnects and enterprise terms.Include:The destinations and monthly volume you have in mind, and whether you buy, sell or both.
- The Switch
- Hosted Class-4 switching on monthly plans from $500 to $10,000, with a free trial by application.Include:Your current switch, your customer and supplier count, and your busiest destinations.
- Support
- Routes, billing, provisioning or anything on your account.Include:What you were doing, what you expected and what happened, with a call ID or number if you have one.
- Partnerships
- Resellers, aggregators and platform integrations.Include:Who your customers are and how you would like to connect.
Faster routes to an answer.
Something not working?
Open a ticket with the support form, or work through the four checks that resolve most interconnection problems.
Support and troubleshooting →Is it us?
Every service is probed each minute and published, with 90 days of history and any open incident.
Platform status →Just want the answer?
How to connect, route, bill and settle, answered and searchable.
Help centre →
Operated by
Who you are writing to.
PacketExchange is operated by Minutes Network FZ‑LLC. These are the details the terms and invoices carry.
- Company
- Minutes Network FZ‑LLC
- Registered in
- Ras Al Khaimah free zone, United Arab Emirates
- Registered office
- Compass Building, Al Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates
- Licence number
- 47016932
- UK and EU contact
- Minutes Network Limited, Leeds, United Kingdom (company no. 13955776)
Rather start right away?
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