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RouteWatch

Your routes, watched around the clock.

Scheduled caller ID tests on handsets in the destination country. RouteWatch flags a replaced caller ID or a false answer on the run it happens, alerts you by email, Telegram or webhook, and gives you the report to send your supplier.

Choose a planSee plans
Run a single test with CLI Check

70+

countries with test handsets

2

monitors from $20 a month

50

monitors on Carrier

Who it is for

For teams who cannot test every route by hand

Suppliers change routing without telling you. RouteWatch keeps testing so you find out from a timeline, not from a customer.

Carriers
Watch every supplier you route to. When a route starts replacing caller IDs or answering falsely, you know before your customers complain.
Call centres
Keep the numbers your campaigns present under watch, so a supplier change never quietly turns your call-backs into unknown numbers.
Switch operators
Put a monitor on each supplier trunk in your Switch and route around a failing supplier with the timeline in hand.

Every run on one timeline

See when a supplier changed, and for how long

Each column is one scheduled test. A clean run, a replaced caller ID and a false answer each read at a glance, and every run opens to the numbers sent and shown, the network and the SIP trace.

The alert reaches you on the run that changed, with a report link ready for your supplier.

  • Hover, tap or arrow through each run
  • Replaced caller IDs and false answers flagged
  • Recovery notice when the route is clean again
Example monitorUnited Kingdom mobile, every hour

Supplier route sold as Full CLI

Example: 43 of 48 hourly tests matched. The caller ID was replaced for four hours, 16 to 19 hours ago, and one false answer was detected 15 hours ago.

Caller ID matched
Caller ID replaced
False answer detected

Alert sent 18 hours ago

United Kingdom mobile: caller ID replaced on 2 tests in a row. Sent +44 20 7946 0123, shown +44 7700 900 418. Report link ready to share with your supplier.

What it does

Monitoring built on real test calls

Every run is a full CLI Check test, so a monitor tells you what a customer's phone would show, not what a route claims.

  • Tests on your schedule

    Each monitor runs a caller ID test on the schedule you set, around the clock, without anyone on your team pressing a button.

  • Real handsets, real networks

    Every run rings a handset on a mobile network in the destination, in 70+ countries, over the same route your traffic takes.

  • Caller ID changes flagged

    A route that starts replacing, shortening or withholding your caller ID on any network is flagged on the run it happens.

  • False answers caught

    Each answered call is checked against what the handset recorded, so a route that answers calls that never connected is caught early.

  • Email, Telegram or webhook

    Alerts go where your team already looks, with a recovery notice when the route is clean again.

  • A timeline for every route

    Every run is kept, so you can see when a supplier changed, how long it lasted and when it came back.

  • The SIP trace behind every run

    Each run keeps the full SIP exchange with timings, so a failure or a delay comes with the evidence.

  • Reports to send your supplier

    Share a run, or the whole timeline, with a link your supplier can open without an account.

  • Monitors over the API

    Create, pause and read monitors over the REST API, and take alerts into your own systems by webhook.

How it works

Set up a monitor in three steps

In the dashboard or over the API, on the account you already use.

  1. Step 1

    Pick a route to watch

    Choose a supplier route on your Switch, a route you bought on the marketplace, or the SIP address of any switch, and the caller ID to present.
  2. Step 2

    Set the schedule and alerts

    Choose how often it runs and the destination to test. Send alerts by email, to a Telegram chat or to your own webhook.
  3. Step 3

    Let it watch

    Each run calls a handset in the destination and records the result on the timeline. When a result changes, you get an alert with a report link to share.

At a glance

What every monitor includes

Every plan includes every feature. Plans differ only in how many tests and monitors they carry.

Coverage
Handsets in 70+ countries
Checks
Caller ID per network, answer check
Evidence
SIP trace on every run
Alerts
Email, Telegram, webhook
Sharing
Report links for your supplier

Plans

Monitors and tests, one plan

Every plan carries RouteWatch monitors and a monthly allowance of CLI Check tests, with every feature included. A single caller ID test is $0.25 pay as you go. Plans bring that down to $0.16 a test, and extra tests beyond the plan still cost less than pay as you go. Paid monthly from your balance, cancel or change plan any time.

  • Starter

    $20a month

    $0.20 a test, 20% less than $0.25 pay as you go. Extra tests $0.22, 12% under pay as you go.

    Switch operators and call centres checking one or two suppliers.

    RouteWatch monitors
    2
    Tests a month
    100
    Each extra test
    $0.22
    • SIP trace on every test
    • False answer detection
    • Alerts by email, Telegram or webhook
    • Shareable reports for your supplier
    • REST API access
    Choose Starter

  • Pro

    $90a month

    $0.18 a test, 28% less than $0.25 pay as you go. Extra tests $0.20, 20% under pay as you go.

    Wholesale carriers testing every new supplier before traffic moves.

    RouteWatch monitors
    10
    Tests a month
    500
    Each extra test
    $0.20
    • SIP trace on every test
    • False answer detection
    • Alerts by email, Telegram or webhook
    • Shareable reports for your supplier
    • REST API access
    Choose Pro

  • Carrier

    $320a month

    $0.16 a test, 36% less than $0.25 pay as you go. Extra tests $0.18, 28% under pay as you go.

    Carriers and NOC teams watching a full supplier book around the clock.

    RouteWatch monitors
    50
    Tests a month
    2,000
    Each extra test
    $0.18
    • SIP trace on every test
    • False answer detection
    • Alerts by email, Telegram or webhook
    • Shareable reports for your supplier
    • REST API access
    Choose Carrier

Prices in US dollars, excluding taxes. Each monitor run counts as one test; tests beyond the allowance are charged at the plan's extra test rate.

What is a RouteWatch monitor?
A caller ID test that runs on a schedule. Each run places a call over the route to a handset in the destination, records the caller ID shown, checks the answer and keeps the SIP trace, then adds the result to the monitor’s timeline.
How many monitors do I get?
Every plan includes monitors, from 2 on Starter to 50 on Carrier. The plans section on this page lists each plan.
Do monitor runs use my test allowance?
Yes. Each run is a CLI Check test and counts toward the tests in your plan. Runs beyond the allowance are charged at your plan's extra test rate, from $0.18 on the largest plan.
When do I get an alert?
When a run stops matching the caller ID you presented, when a false answer is detected, when a call fails, and again when the route recovers. Choose email, Telegram or a webhook for each monitor.
Can I watch routes that are not on PacketExchange?
Yes. Monitor any supplier trunk on your Switch, any route you bought on the marketplace, or the SIP address of a switch we do not host, as long as it accepts calls from our addresses.
Which countries can a monitor test?
Monitors test to handsets in 70+ countries. The dashboard shows which destinations have a handset available when you set a monitor up.
Can my supplier see the results?
Share any run or timeline with a report link. It shows the caller ID sent and shown, the network, the answer check and the SIP trace, and opens without an account.

Stop finding out from your customers

Open an account, put a monitor on the routes that matter and choose where alerts go. RouteWatch takes it from there.

Choose a planOpen an account