Install guide
Add a professional greeting to RingCentral
Import a company greeting, a menu prompt or hold music in the RingCentral Admin Portal.
Step by step
Put it live on RingCentral
- Step 1
Download the MP3 file of each prompt from your Phone Greetings project.
- Step 2
Sign in to the RingCentral Admin Portal.
- Step 3
Open the Auto-Receptionist (Phone System, then Auto-Receptionist) and go to the company greeting for business hours.
- Step 4
Choose Custom, then Import, and select the greeting file.
- Step 5
For a menu, open the IVR menu, choose the prompt, and import the menu file. Match the key presses to the recording.
- Step 6
Repeat for After Hours with the out-of-hours file, then save.
Hold music and hold messages
Hold music sits beside the greetings. Choose Custom and import the hold file.
Other phone systems
More install guides
The same recording, in the right format for each system.
- 3CXUpload a greeting to a 3CX Digital Receptionist, and hold music to Music on Hold.
- Microsoft TeamsUse the file as the greeting or menu prompt of a Teams auto attendant.
- Zoom PhoneAdd the file to the Zoom audio library and pick it as an auto receptionist greeting.
- Cisco (CUCM and Unity Connection)Upload G.711 prompts to Unity Connection call handlers and Music On Hold in Unified CM.
- Asterisk and FreePBXUpload System Recordings in FreePBX, or copy the files into the Asterisk sounds folder.
- TwilioPlay the file from a Studio flow or TwiML using a hosted link.
- PacketExchange numbersLoad a greeting onto your PacketExchange number in one click, no download needed.
A greeting that sounds right on RingCentral
Write it, hear it, buy it once. Every phone system format is included, with a perpetual licence.