Install guide
Add a professional greeting to Twilio
Play the file from a Studio flow or TwiML using a hosted link.
Step by step
Put it live on Twilio
- Step 1
In your Phone Greetings project, copy the hosted link of the prompt, or download the PCM 16 kHz WAV or MP3 file and upload it to Twilio Assets.
- Step 2
In a Studio flow, add a Say/Play widget, choose Play Message, and paste the link to the file.
- Step 3
In TwiML, play it with <Play>link</Play>. For a menu, put the Play inside a Gather so callers can press a key while it plays.
- Step 4
Publish the flow and attach it to your number's incoming call setting.
Good to know
- A hosted link can be revoked from your project at any time if you stop using it.
Other phone systems
More install guides
The same recording, in the right format for each system.
- 3CXUpload a greeting to a 3CX Digital Receptionist, and hold music to Music on Hold.
- RingCentralImport a company greeting, a menu prompt or hold music in the RingCentral Admin Portal.
- Microsoft TeamsUse the file as the greeting or menu prompt of a Teams auto attendant.
- Zoom PhoneAdd the file to the Zoom audio library and pick it as an auto receptionist greeting.
- Cisco (CUCM and Unity Connection)Upload G.711 prompts to Unity Connection call handlers and Music On Hold in Unified CM.
- Asterisk and FreePBXUpload System Recordings in FreePBX, or copy the files into the Asterisk sounds folder.
- PacketExchange numbersLoad a greeting onto your PacketExchange number in one click, no download needed.
A greeting that sounds right on Twilio
Write it, hear it, buy it once. Every phone system format is included, with a perpetual licence.