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On-hold messages

Turn hold time into your best sales pitch.

Messages over music that thank callers for waiting, tell them what you offer and answer common questions while they hold. Written for your business, voiced in minutes.

Make my greetingHear the voices
All of Phone Greetings

$19

one-off, licence that never expires

6

phone system formats in every order

7

languages

Why it matters

Silence on hold sounds like a dropped call

A short, friendly message over music tells callers they are still connected, and gives them something useful to hear while they wait.

Busy front desks
Keep callers patient during the morning rush with messages that reassure and inform.
Sales teams
Mention offers, new services and your website while customers wait for the next agent.
Support lines
Point callers to answers they can find themselves, and cut the queue for everyone.

How it works

From a short brief to a live greeting

In the dashboard, with the same account and balance as the rest of PacketExchange. No studio booking and no waiting days for a recording.

  1. Step 1

    Say what you need

    A greeting, hold messages, a phone menu, voicemail or an out-of-hours message. Add your business name, hours and departments.
  2. Step 2

    Get the script written

    The script is written for you from a short brief. Change any line, or write your own from scratch.
  3. Step 3

    Pick a voice and music

    Choose a voice, a language and a music bed, and hear a 10 second preview of every prompt before you pay.
  4. Step 4

    Buy and put it live

    Pay once from your balance. Download the file for your phone system, or load it onto your PacketExchange number in one click.

Listen

Hear the voices before you sign up

Every voice is an AI-generated voice, chosen for phone lines: clear at telephone quality and easy to follow. Samples stop at 10 seconds.

The voice gallery opens with your account

Open the builder to hear every voice in every language, with your own script and music, before you pay anything.

Open the builder

What you get

Recordings ready for your phone system

Written, voiced and mixed for the phone line, then delivered in the format your system expects.

  • A set, not a single loop

    The Business Pack writes three hold messages that play in turn, so regular callers do not hear the same line every time.

  • Scripts written for you

    Describe the business in a line or two and every prompt is written in a clear, friendly phone style. Edit any word before you buy.

  • Voices made for the phone

    A curated set of AI voices that stay clear at telephone quality, with American, British and Australian English and six more languages.

  • Music under the message

    Pick a music bed and it sits quietly under the voice. Menu options never get music, so callers hear every choice and every key press works.

  • The right file, first time

    Every order includes G.711 µ-law and A-law, 8 and 16 kHz PCM, an HD master and MP3, with a guide for your phone system.

  • Live on your number

    Load a finished recording onto your PacketExchange number in one click. No download, no upload, no format to choose.

  • A licence that never expires

    Pay once and use the recordings on your phone lines and your website for as long as you like.

  • Change it when things change

    Free edits after you buy, or Always Current for unlimited updates to hours, offers and holiday messages.

Example scripts

Written for you, in your words

Give a short brief and the script comes back ready to edit. These are the kind of lines it writes.

  • Hold message

    A furniture shop

    “Thanks for holding. Did you know we deliver free within twenty miles? Ask us about delivery when we answer.”

  • Hold message

    A veterinary clinic

    “Thank you for waiting. If your pet needs urgent care, please tell us as soon as we answer and we will help straight away.”

  • Hold message

    A software company

    “Thanks for your patience. Many answers are in our help centre on our website, open day and night.”

Works with your phone system

Every format, every order

Mono, with a short lead and tail, loudness-matched, and no music under menu options so key presses are always heard.

G.711 µ-law WAV
WAV, 8 kHz, 8-bit, mono, µ-law. Cisco (North America), Avaya, Asterisk, Amazon Connect.
G.711 A-law WAV
WAV, 8 kHz, 8-bit, mono, A-law. Cisco and Avaya in Europe and the rest of the world, EU carriers.
PCM 8 kHz WAV
WAV, 8 kHz, 16-bit, mono. 3CX, FreePBX, Yeastar, Grandstream, Mitel, PacketExchange numbers.
PCM 16 kHz WAV
WAV, 16 kHz, 16-bit, mono. Twilio, Teams, Webex, HD voice phone systems.
HD master WAV
WAV, 48 kHz, 24-bit, mono. Archive, video and web.
MP3
MP3, 44.1 kHz, 128 kbps, mono. RingCentral, Nextiva, Zoom Phone, Teams auto attendant, Dialpad, Vonage.

Install guides

Step by step, for the systems our customers use most.

Prices

Pay once, keep it for good

From $19 for a single greeting. Every pack includes every format and a perpetual licence. Always Current keeps every message up to date for one monthly price.

  • Single greeting

    $19one-off

    One greeting, voicemail or out-of-hours message.

    Prompts
    1 prompt
    Languages
    1
    Music beds
    None
    Free edits
    7 days
    • 1 prompt up to 600 characters
    • 1 language
    • Voice only, no music
    • AI writes the script from your business details
    • Every phone system format: mu-law, A-law, 8 and 16 kHz WAV, HD master, MP3
    • Load it onto your PacketExchange number in one click
    • Free edits for 7 days (3 re-renders)
    • Lifetime licence for your business phone lines
    Make a greeting

  • Business Pack

    $79one-off

    The full set for a business line.

    Prompts
    Up to 8
    Languages
    1
    Music beds
    1
    Free edits
    14 days
    • Up to 8 prompts: greeting, menu, hold, voicemail, out of hours and holiday
    • 1 language
    • 1 music bed, no music licence fees
    • AI writes the script from your business details
    • Every phone system format: mu-law, A-law, 8 and 16 kHz WAV, HD master, MP3
    • Load it onto your PacketExchange number in one click
    • Free edits for 14 days (20 re-renders)
    • Lifetime licence for your business phone lines
    Make my pack

  • Pro Pack

    $149one-off

    Two languages, more prompts, and a person checks every script.

    Prompts
    Up to 15
    Languages
    2
    Music beds
    3
    Free edits
    30 days
    • Up to 15 prompts: greeting, menu, hold, voicemail, out of hours and holiday
    • 2 languages
    • 3 music beds, no music licence fees
    • AI writes the script from your business details
    • Every phone system format: mu-law, A-law, 8 and 16 kHz WAV, HD master, MP3
    • Load it onto your PacketExchange number in one click
    • Free edits for 30 days (50 re-renders)
    • Lifetime licence for your business phone lines
    • A person checks your scripts before delivery
    Make my pack

Always Current

$19a month, or $190 a year (save $38)

For businesses whose hours, offers and menus change. Edit any time and every number stays current.

  • Unlimited edits and re-renders
  • Every language and every music bed
  • Up to 30 prompts at a time
  • Holiday and seasonal messages whenever you need them
  • Every phone system format, and one click onto your numbers
  • Fair use: 60,000 characters of audio a month
  • $190 a year saves 17% on monthly
  • Files already delivered stay licensed for life if you cancel
Start Always Current

Prices in US dollars, excluding taxes, charged from your PacketExchange balance. Each extra language on a pack is $29. Packs are paid once and the licence never expires. Every file is an AI-generated voice and is labelled as one.

Only on PacketExchange

Your greeting, your number, one place

A studio sends you a file. We put the recording straight onto your number, and the same number can take an AI receptionist when you are ready.

Do on-hold messages come with music?
Yes. Choose a music bed and it is mixed quietly under the voice. The Business Pack includes one bed, the Pro Pack three, and Always Current all of them.
How long should a hold message be?
Around 20 to 40 seconds each works well. The builder shows the spoken length of every message as you write.
Can my PacketExchange number play hold messages?
Hold messages are downloads for now, for the phone system that queues your calls. Greetings, menus and voicemail load onto PacketExchange numbers in one click.
Is the voice a real person?
No. Every recording is made with an AI-generated voice, and the files say so. This audio was generated with an AI voice. The voice is synthetic and does not belong to a real person. Each file carries that marking in its metadata, and the licence asks you not to remove it.
Which file formats do I get?
All of them, in every pack: G.711 µ-law WAV (WAV, 8 kHz, 8-bit, mono, µ-law); G.711 A-law WAV (WAV, 8 kHz, 8-bit, mono, A-law); PCM 8 kHz WAV (WAV, 8 kHz, 16-bit, mono); PCM 16 kHz WAV (WAV, 16 kHz, 16-bit, mono); HD master WAV (WAV, 48 kHz, 24-bit, mono); MP3 (MP3, 44.1 kHz, 128 kbps, mono). Our install guides say which one your phone system wants.
What does the licence allow?
Perpetual, worldwide and non-exclusive, for your own business phone system and your own website or app. It cannot be transferred, and it does not allow reselling the audio on its own, training voice models, robocalls or any deceptive use. Files you have already downloaded stay licensed if you cancel. The full licence text comes in every download.
Can I change the script after I buy?
Yes. A single greeting includes 3 free re-edits within 7 days. Packs include free edits for their edit window, and Always Current includes unlimited edits and re-renders.
Can I hear it before paying?
Yes. Every prompt can be previewed in the builder, the first 10 seconds in your chosen voice and music. The full recording is made once the order is paid.
What if I change my mind?
If you have not downloaded or loaded the recording yet, we refund the order to your balance. After that, use your free edits to change it instead.
Which languages are there?
English, Spanish, French, German, Portuguese, Italian, Dutch. English comes in American, British and Australian voices. A second language is included in the Pro Pack and is $29 on other packs.
Is there anything you will not record?
Yes. We do not record scripts that impersonate a person, a bank, a government body or another company, scripts that ask callers for card numbers, PINs or passwords, or messages for automated outbound calls. Scripts are checked before recording, and some are reviewed by our team first.

Give callers something worth hearing

Write three hold messages, pick a voice and a music bed, and hear them before you pay.

Make my greetingSee prices